Over 20,000 new jobs are anticipated to be required in Queensland’s tourism industry by 2020 to meet growing demand.
Not only do we need to attract and retain workers, we need to ensure they have the right skills and can deliver quality services to visitors to Queensland.
Building the tourism workforce and skills needed to meet future demand is a key priority under the Advancing Tourism 2016-2020 strategy and for DestinationQ partners.
The Queensland Tourism Workforce Plan 2017-2020 developed by Jobs Queensland, outlines how industry and government can prepare for the future employment needs of the tourism sector. An industry-led group is now driving priorities and overseeing the implementation of the Workforce Plan’s recommendations focused around the themes of careers, local workforce, skills and collaboration. In addition to the State-wide plan, Jobs Queensland has released 13 regional tourism workforce plans which are being implemented at the local level.
Young Tourism Leaders
The Queensland Government’s Young Tourism Leaders program provides influential and inspiring role models to encourage young people to consider a career in the tourism industry.
Young Tourism Leaders have found success in the tourism industry, are passionate about sharing their career story, insights and experiences and can offer advice and tips on the various pathways to kick-start a career in tourism. They make presentations in schools, engage with vocational and tertiary students and participate in careers events to promote the diverse, exciting career options the tourism industry can offer.
If you are a Queensland tourism business that employs young people, or a young person working in the tourism industry, consider getting involved in the Young Tourism Leaders Program to help inspire the next generation of tourism recruits.
Resources for business
There are a range of programs and resources available to help Queensland tourism businesses to employ staff and develop their workforce. Visit the Business Queensland Employing tourism staff and Customer service for tourism pages to find the right resources and support for your tourism business needs.
The Queensland Tourism Industry Council has developed a range of industry development resources, including guides and tools to assist businesses to recruit, train and develop their staff, including the QTIC Tourism & Hospitality Best Practice Guide, Staff Management Toolkit, plus mentoring programs and the Tourism Indigenous Employment Champions Network.
QTIC has partnered with the Queensland Government and industry operators and trainers to develop the Tourism and Hospitality Career Guide to showcase the variety of career opportunities within Queensland’s $25b tourism industry.